Product Creation Work Group

I’ve been running a small private group on LinkedIn for the last half year or so. It’s called the Product Creation Work Group. Right now, we have about 16 members. Nearly all of them were hand-picked and privately invited. Members who aren’t active for more than 2-3 months get dropped. Nothing personal, but a dead […]

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How Netflix Could Have Made Bad News Better

In July 2011, Netflix stepped into a hornet’s nest when they sent out a short matter-of-fact email announcing the equivalent of a 60% price increase with almost zero explanation. In case it is difficult to read the image, here is the text from the email I received on July 12, 2011: Dear Ryan, We are […]

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